Is international shipping available?
We offer shipping services to a wide range of countries globally. However, due to certain international agreements and restrictions imposed by freight forwarders, there are a few countries to which we are unable to ship. If your country falls into this category, you will be notified at the checkout stage and your purchase will be prevented. For any further queries regarding this matter, please reach out to our support team using the form above. We’re here to assist you! 😊
Is it possible to exchange items after my order has been placed?
We do offer exchanges for items purchased from our store, provided they are returned in their original packaging and have not been worn. However, please note that the cost of return shipping is not covered by us and will be an additional expense for you. We encourage mindful shopping and returns due to the environmental impact of shipping. If you have any further questions, feel free to ask! 😊
Do we accept returns?
We accept returns through our dedicated portal, provided the items are returned in their original packaging and have not been worn. You have the option to choose either a refund or an exchange. However, please note that shipping costs are not refunded unless the items are damaged or faulty.
When can I expect to receive my order?
Once your order is placed, it will be dispatched as soon as all items are ready. If your order includes both in-stock and pre-order items, they will be shipped separately, and you will receive two tracking numbers. In-stock items are dispatched immediately, while pre-order items are shipped based on their estimated start ship dates mentioned in the product description.
After dispatch, deliveries within the US typically take 2-9 business days. International deliveries can take 4-20 business days. However, please note that orders shipped to South America, the Middle East, and Asia may take 1-3 months to be delivered after they’ve been shipped.
Please check your email for tracking information. If you have further questions or if there’s an issue with your order, please contact us via the form above. We’re here to help! 😊
Can you explain what a pre-order or backordered product is?
Pre-orders are a method used to manage inventory effectively and manufacture products based on demand. They can also be offered when products are en route to our warehouses, allowing us to prepare and ship orders as soon as they arrive.
On the other hand, a backorder refers to a product that is set to be manufactured again once the existing stock has been sold out. This ensures that popular items remain available for purchase.
These strategies help us ensure that we can meet customer demand while minimizing waste. If you have any other questions, feel free to ask! 😊
Which methods of payment can I use for my purchases?
Our store accepts a variety of payment methods for your convenience. This includes all major credit cards like Visa, Mastercard, American Express, and Discover. We also accept PayPal and prepaid gift cards from all major banks. Additionally, you can choose alternative payment options such as Klarna and Shop Pay. However, please note that we currently do not accept any form of cryptocurrency. If you have any further questions, feel free to ask! 😊
Can I be assured that my payment information is safe
Absolutely, your payment information is safe. Our website employs the latest SSL encryption security methods. We collaborate with Stripe, a payment provider that has achieved Level 1 PCI certification, the highest level possible. This ensures that all payments are secure with the most up-to-date SSL encryption. If you have any further questions or concerns, feel free to reach out to us. We’re here to help! 😊